The time it takes for your purchase to arrive at the address indicated will depend on the city, town or locality in which you are located. This time starts the next business day after you make your purchase and it is approved.or the agreed time if it is a special reference that must be sent to be specifically elaborated.
Likewise, shipping rates are variable depending on the size of the shipment, the amount of your purchase and the place of shipment within the national territory.
Products purchased through the online store will be subject to the shipping and delivery conditions chosen by the user and available on the site. The information of the place of shipment is the sole responsibility of the user. The terms chosen for dispatch and delivery are counted from the moment our company has validated the purchase order and the means of payment used, and are considered working days for the fulfillment of such term.
- Bogota and surroundings: 1 to 4 business days
- Cali / Medellín / Pereira / Bucaramanga / Ibagué / Tunja / Neiva / Armenia / Manizales and Villavicencio: 2 to 5 business days
- Domestic: 5 to 7 business days
- Distant Populations: 7 to 10 business days
Rivera y Arcos s.a.s. (Sombreros y Ponchos de Colombia) will communicate by e-mail to the users the information so that they can track the status of the shipment through the Internet.
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